At LOVEBURN, each item is made especially for you when you place your order. Because our products are produced on demand, we aim to avoid unnecessary production and waste.

Damaged, defective or incorrect items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after receiving your order.

Include your order number and clear photos showing the issue. Once the problem has been verified, we will arrange an appropriate replacement or refund at no additional cost to you.

Returns and exchanges

As our products are made on demand, we generally cannot accept returns or exchanges simply because you selected the wrong size, color, or changed your mind, except where applicable consumer law gives you a right to return or withdraw from your purchase.

Please check the product description and size guide carefully before placing your order.

EU/EEA consumer rights

If you are a consumer in the European Union or European Economic Area, you may have statutory rights, including a right of withdrawal for eligible online purchases. Nothing in this policy limits rights that cannot legally be excluded.

Where a statutory right of withdrawal applies, please contact us within the legally applicable period after receiving your order so that we can provide return instructions.

Refunds

When a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Lost packages

If your order appears to be lost in transit, please contact us with your order number so we can investigate the shipment and determine the appropriate solution.

Contact us

If you have a problem with your order, please contact us through our Contact page and include your order number.