Last updated: 29 August 2026
At LOVEBURN, each order is prepared and fulfilled specifically for you. This Shipping Policy explains how production, shipping and delivery work.
1. Order Processing & Production
LOVEBURN products are produced and fulfilled through our professional fulfillment partners.
Because products are produced after an order is placed, please allow time for production before shipping.
Production time is separate from the estimated shipping time displayed at checkout.
Once your order has entered production, it may no longer be possible to modify or cancel it.
2. Shipping Destinations
LOVEBURN ships internationally to the destinations available during checkout.
Shipping availability may depend on the product, destination and fulfillment location.
If shipping is unavailable to a particular address, this will normally be indicated during checkout.
3. Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery destination.
Depending on the destination, different shipping methods may be available.
The applicable shipping price will be displayed before you complete your purchase.
4. Estimated Delivery
Estimated delivery dates or delivery ranges are displayed during checkout where available.
These estimates include information provided by our fulfillment and shipping partners and are not guaranteed delivery dates.
Delivery may occasionally take longer because of circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, peak shopping periods or other logistical disruptions.
5. Tracking
Tracking information will be provided when available for the selected shipping method.
Once tracking becomes available, you may receive an email containing your tracking details.
Please allow some time for tracking information to become active after your order has been shipped.
6. International Orders, Customs & Import Charges
International orders may be subject to customs duties, import VAT, taxes or handling charges imposed by the destination country.
Where these charges are not included in the price paid at checkout, they are generally the responsibility of the recipient.
LOVEBURN does not control charges imposed by customs authorities and cannot guarantee whether additional charges will apply to a particular shipment.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please contact LOVEBURN as soon as possible if you discover an error in your shipping information.
If the order has already entered production or been shipped, we may not be able to change the delivery address.
Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.
8. Lost or Delayed Packages
If your order appears significantly delayed or tracking indicates a delivery problem, please contact LOVEBURN through our Contact page.
We will review the shipment information and, where appropriate, contact our fulfillment or shipping partner to investigate.
If a package is confirmed lost, we will provide the appropriate solution in accordance with applicable consumer law.
9. Damaged Products
If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photographs of the problem.
Please see our Refund & Returns Policy for further information.
10. Contact
For questions about shipping or an existing order, please contact LOVEBURN through our Contact page.
Please include your order number so we can assist you more quickly.